Youth Services Grievance

Submit A Quality of Care Complaint

Submit A Quality of Care Complaint

Please provide as much information as possible to assist in determining what steps need to be taken. If you would prefer to talk to someone about this information, please call the MWI Grievance Monitor at 605-573-2000 Monday through Friday between 8:00 to 5:00. If after hours, on a weekend or a holiday, please leave a voice message with your contact information.

If this is a concern of child abuse or neglect, please call the Child Protection Services Intake Toll Free at 1-877-244-0864 Monday through Friday between 8:00 to 5:00. If after hours, on a weekend or a holiday, call 911.

Describe what happened (see below for details that should be included):

NOTE: The grievance monitor will need to have enough details about the situation to determine intervention next steps. When providing details about your concern, think in terms of sharing WHO, WHAT, WHERE, WHEN, and HOW.

Taking the time to tell us your concerns is very much appreciated. The name of the person making a complaint is not provided to the facility/shelter when addressing the complaint. If the facility/shelter attempts to guess who made a complaint, the grievance monitor will not confirm or deny who made the complaint. If there is not enough information provided on this complaint form, we may not be able to address your concerns. For purposes of obtaining more information or clarifying the details you have submitted, please list your contact information below:

Please mail to:

MWI Health
Attn: Grievance Monitor
4308 S Arway Dr
Sioux Falls, SD 57106

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